Terms of Service

Last Updated: October 11, 2026

Overview

Welcome to Luminae!

This website is operated by Luminae, a beauty and personal care brand operated by a corporation registered in Ontario, Canada. Throughout the website, the terms "we," "us," and "our" refer to Luminae and its operating company.

By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service, including any additional policies referenced herein.

Please read these Terms carefully before using our website.

1. Online Store Terms

By accessing or using our website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

You agree not to use our website, products, or services for unlawful, fraudulent, or unauthorized purposes.

We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, payment issues, or product unavailability, subject to applicable law.

2. Products and Services

Luminae offers beauty, skincare, and personal care products and devices.

We make reasonable efforts to ensure that all product descriptions, images, specifications, and prices are accurate and up to date.

However, product packaging, appearance, and colors may vary slightly from the images displayed on our website.

We reserve the right to modify or discontinue products and update pricing or availability without prior notice, subject to applicable law.

3. Orders and Payments

All prices are displayed in the currency indicated at checkout.

Payment must be successfully completed before an order is processed.

We reserve the right to cancel or limit orders in cases of suspected fraud, payment issues, product unavailability, or pricing errors, subject to applicable consumer protection laws.

Any applicable taxes and additional charges will be disclosed during checkout.

4. Shipping and Delivery

Luminae currently offers free standard shipping within the United States, with no minimum purchase required.

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated delivery times are 10–20 business days after shipment.

Products may be shipped directly from our international fulfillment partners. Delivery times may vary due to customs clearance, carrier operations, holidays, or other circumstances beyond our reasonable control.

If your order has not arrived within 30 days of shipment, please contact our customer support team for assistance.

If we cannot ship an order within the promised timeframe, we will provide applicable delay or cancellation options in accordance with consumer protection requirements.

For additional information, please review our Shipping Policy.

5. Returns and Refunds

We accept eligible return requests within 14 days of delivery, provided the products are unused, unopened, and in their original packaging.

Customers are responsible for return shipping costs for change-of-mind returns.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, including your order number and photographs or videos showing the issue.

Once verified, we will arrange an appropriate replacement or refund at no additional cost.

For hygiene and safety reasons, opened or used beauty and personal care products are generally not eligible for change-of-mind returns.

Approved refunds will be issued to the original payment method.

Nothing in this section limits any statutory rights or remedies available under applicable consumer protection laws.

Please review our Refund & Return Policy for complete details.

6. Product Use and Safety

Luminae products are intended for cosmetic, beauty, skincare, and personal care purposes.

Customers are responsible for reading and following all product instructions, warnings, and safety recommendations.

Unless expressly stated and supported by applicable regulatory authorization, our products are not intended to diagnose, treat, cure, or prevent any medical condition.

If you are pregnant, have a medical condition, use an implanted medical device, or are uncertain about a product's suitability, consult a qualified healthcare professional before use.

Individual results may vary depending on personal factors and proper product usage.

7. Accuracy of Website Information

We strive to provide accurate and current information throughout our website.

However, occasional errors, inaccuracies, or omissions may occur regarding product descriptions, pricing, promotions, availability, or shipping information.

We reserve the right to correct such errors and update information, subject to applicable law.

8. Intellectual Property

All original website content, trademarks, branding, logos, graphics, text, and designs owned by Luminae are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use our intellectual property without prior written permission.

9. Third-Party Services

Our online store is powered by Shopify.

We may use third-party providers for payment processing, order fulfillment, shipping, analytics, and customer support.

Certain third-party services may be governed by their own terms and privacy policies.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Luminae and its operating company shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded, including mandatory consumer protection rights and remedies.

11. Privacy and Personal Information

We value your privacy and are committed to handling personal information responsibly.

Personal information collected through our website is processed in accordance with our Privacy Policy and applicable privacy legislation.

Information may be shared with authorized service providers when necessary to process payments, fulfill orders, arrange shipping, and provide customer support.

For further details, please review our Privacy Policy.

12. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service from time to time.

Any changes will be published on this page with an updated revision date.

Continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada, and the applicable federal laws of Canada.

Luminae is operated by a Canadian corporation registered in Ontario and offers its products to customers in the United States.

Nothing in these Terms limits or excludes any mandatory consumer protection rights available to customers under applicable laws in their jurisdiction.

14. Contact Information

For questions regarding these Terms of Service, products, orders, shipping, or returns, please contact:

Luminae Customer Support

Email: 15598826canada@gmail.com

Business Location: Ontario, Canada

Customer Support Response Time: We aim to respond within 1–2 business days.

Thank you for choosing Luminae. We appreciate your trust and look forward to being part of your beauty and skincare journey.