Shipping policy

Shipping Policy

Thank you for shopping with Luminae! We are committed to providing a convenient shopping experience and keeping you informed throughout the delivery process.

Shipping Destinations & Costs

We currently offer FREE standard shipping on all orders within the United States, with no minimum purchase required.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times exclude weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Standard delivery typically takes 10–20 business days.

Please note that delivery times are estimates and may vary depending on your location, customs processing, carrier operations, and other circumstances outside our control.

Some products may be shipped directly from our international fulfillment partners.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and tracking instructions.

Tracking information may take a few business days to become active after dispatch.

Delayed or Missing Orders

If your order has not arrived within 30 days of shipment, please contact us so we can investigate.

If your package is confirmed lost or undeliverable, we will arrange a replacement or refund.

Multiple Shipments

If you order multiple products, they may arrive in separate packages depending on warehouse availability and fulfillment locations.

There are no additional shipping charges for these separate shipments.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate at checkout.

If you notice an error, contact us immediately. We will do our best to update your information before the order ships, but changes cannot be guaranteed once processing has begun.